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Connect your Pylon account to let the Canvas Agent use customer support context during an investigation.
Connectors work per user and per Honeycomb Team. You connect your own account, and the Canvas Agent uses the connected service as your account. Connecting a connector does not connect it for anyone else on your Honeycomb Team. If you belong to more than one Honeycomb Team, connect your account in each Team. Your tool permissions also apply only to you, in one Honeycomb Team. There are no Team-level connector controls yet.Connectors work through your account, so an automatic investigation has no connector access at all.

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What the Canvas Agent can do

  • Read support issues and accounts.
  • File or update support issues.
Honeycomb reviews each tool in a connector and gives it a default permission. Until you set your own tool permissions, these defaults apply:
  • The Canvas Agent runs reviewed read-only tools without asking.
  • For reviewed write tools and destructive tools, the Canvas Agent asks you to approve each call.
  • The Canvas Agent does not run deprecated tools.
The Canvas Agent runs a tool only when your investigation needs it. To change the defaults, visit Managing tool permissions.

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Before you connect

The Canvas Agent connects to Pylon through the Pylon MCP server, which has two requirements:
  • A Pylon admin must enable MCP for your Pylon organization.
  • Your Pylon account must hold the MCP Access role.
Without both, the connection still succeeds, but the Canvas Agent cannot use Pylon. Pylon reports no status that distinguishes this case, so verify both before you connect.

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Connecting Pylon

  1. Navigate to Canvas > Connectors.
  2. Find Pylon in the connector list.
  3. Select Connect.
  4. Authorize Honeycomb from the Pylon authorization page.
Pylon shows a Connected badge once the connection succeeds.

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Turning Pylon on or off

  1. In a Canvas chat, select the plus (+) button.
  2. Choose Connectors.
  3. Use the toggle beside Pylon.

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Disconnecting Pylon

  1. Navigate to Canvas > Connectors.
  2. Find Pylon and select Manage.
  3. Select Disconnect.
To learn more, visit Canvas Connectors.