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Connect your incident.io account to let the Canvas Agent bring incident context into an investigation.
Connectors work per user and per Honeycomb Team. You connect your own account, and the Canvas Agent uses the connected service as your account. Connecting a connector does not connect it for anyone else on your Honeycomb Team. If you belong to more than one Honeycomb Team, connect your account in each Team. Your tool permissions also apply only to you, in one Honeycomb Team. There are no Team-level connector controls yet.Connectors work through your account, so an automatic investigation has no connector access at all.

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What the Canvas Agent can do

  • Read incidents, alerts, and on-call schedules.
  • File or update incidents.
Honeycomb reviews each tool in a connector and gives it a default permission. Until you set your own tool permissions, these defaults apply:
  • The Canvas Agent runs reviewed read-only tools without asking.
  • For reviewed write tools and destructive tools, the Canvas Agent asks you to approve each call.
  • The Canvas Agent does not run deprecated tools.
The Canvas Agent runs a tool only when your investigation needs it. To change the defaults, visit Managing tool permissions.

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Before you connect

The Canvas Agent connects to incident.io through the incident.io remote MCP server, which has two requirements:
  • Your incident.io organization must be on the Team, Pro, or Enterprise plan. The remote MCP server is not available on the Basic plan.
  • An incident.io admin must add Honeycomb in Settings > MCP server > Allowed redirect domains.
If either requirement is missing, the incident.io authorization fails.

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Connecting incident.io

  1. Navigate to Canvas > Connectors.
  2. Find incident.io in the connector list.
  3. Select Connect.
  4. Authorize Honeycomb from the incident.io authorization page.
incident.io shows a Connected badge once the connection succeeds.

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Turning incident.io on or off

  1. In a Canvas chat, select the plus (+) button.
  2. Choose Connectors.
  3. Use the toggle beside incident.io.

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Disconnecting incident.io

  1. Navigate to Canvas > Connectors.
  2. Find incident.io and select Manage.
  3. Select Disconnect.
To learn more, visit Canvas Connectors.